Protect revenue. Save time. Free up resources.
Kestrel delivers technology solutions designed specifically for government environments. Our platforms help agencies operate more efficiently, safeguard sensitive data, and provide secure, convenient services to the public—without adding complexity for staff or constituents.
From payment processing and case-related services to secure integrations and scalable platforms, Kestrel technology is built to meet the operational, compliance, and service needs of government agencies—today and as those needs evolve.
(Over-the-Counter Payments)
PayPoint™ is a secure, over-the-counter point-of-sale solution that enables agencies to accept credit and debit card payments with confidence.
Designed for in-office use, PayPoint supports EMV transactions and popular digital wallets, including Apple Pay® and Google Pay®, providing a fast, familiar payment experience for constituents while maintaining strong security and compliance standards.
(Automated Phone Payments)
TelePayIVR™ is an interactive voice response (IVR) solution that modernizes payment collection through automated phone services.
By allowing users to make payments securely over the phone, TelePayIVR expands access for constituents who may not have reliable internet access or prefer voice-based interactions—helping agencies reduce staff workload while offering inclusive, convenient service options.
(Direct-Link Online Payments)
PayNowLink™ is a flexible payment solution that enables secure payment processing through direct links embedded within webpages, emails, or online portals.
Designed for ease of use, PayNowLink allows agencies to guide constituents directly to the correct payment experience—reducing confusion, minimizing errors, and improving completion rates.
(System-Integrated Payments)
PayNowConnect™ provides a secure, integrated payment option that connects directly with agency systems to support efficient transaction processing and reconciliation.
By streamlining data exchange between payment platforms and back-office systems, PayNowConnect helps agencies improve accuracy, reduce manual effort, and maintain strong financial controls.
(Secure Child Support
& Juvenile Payments)
PayKidz™ is a secure payment solution designed to support child support and juvenile-related payments.
Built with additional safeguards and compliance considerations, PayKidz offers agencies a controlled, reliable way to manage sensitive transactions while providing families with a clear, accessible payment experience.
(Frontline Support & Assistance)
The Kestrel Help Desk serves as the first point of contact for agencies and users, providing responsive frontline support for payment and technology services.
Our team assists with initial questions, common issues, and general guidance—ensuring requests are quickly understood and routed to the appropriate resources for timely resolution. The focus is on clarity, efficiency, and minimizing disruption to daily operations.
(Advanced Technical Support)
The Kestrel Service Desk provides second-tier technical support for more complex system needs.
This team works closely with agencies to diagnose issues, implement solutions, and maintain system reliability. By combining technical expertise with a strong understanding of government workflows, the Service Desk helps ensure platforms remain secure, stable, and fully supported over time.
Payment Issue Resolution
& Case Support
The Kestrel Resolution Team specializes in researching and resolving payment-related inquiries and complaints, with a strong focus on accuracy and timely outcomes.
Working closely with agencies and stakeholders, the team investigates issues thoroughly, coordinates next steps, and ensures resolutions are handled consistently and with care—supporting trust and confidence in payment services.
(Assisted Phone Payments)
The Kestrel Payment Processing Team supports constituents who choose to make payments over the phone, providing guided assistance for credit and debit card transactions.
This team plays a key role in facilitating secure payments for a variety of government programs, helping ensure transactions are completed accurately while maintaining strong compliance and customer service standards.
Dedicated Technical Support
& Engineering
The Technical Assistance Program (TAP) provides scalable technical support for government agencies, offering access to dedicated systems and network engineering expertise.
TAP delivers both remote and on-site assistance tailored to each agency’s operational environment—helping maintain system performance, support ongoing improvements, and ensure technology continues to meet evolving needs.
